Espace Marsoulan

1. Context Of The Project

This concierge main offers are:

• dry cleaning

• sewing,

• shoe repair

• car, motorcycle, bicycle cleaning

The concierge also offers other services (photocopies, digital printing , traditional binding)

shop sales (artisanal and organic food products , postcards, decorative items, etc.) 

and a weekly order service for organic fruit and vegetable baskets.

2. THE PROJECT IN 2 STEPS 

ESAT already has an institutional site : http://www.esatmarsoulan.fr/ and three dedicated sites on the services offered (restaurant, laundry, green spaces) . 

The needs of the " Espace Marsoulan " site. 

• In a first step : information site, communication onthe 5 main services and their prices , part of the catalog of products for sale in store, reservations for organic fruit and vegetable baskets without online payment. 

• In a second step : an online ordering and payment solution : 

o Of baskets organic fruit and vegetables, o Certain items sold in stores , o A module for pre-ordering services (dry cleaning, sewing, shoe repair) . 

3. FIRST STAGE 

We have information permanent , regular and timely to put online : 

• Our services and prices : Update at least once a year 

• The proposal for an organic fruit and vegetable basket and reservations. o Weekly proposal update on Thursday morning 

• Our products for sale. M ises regular updates . 

• We also need to communicate punctually on : 

o Our reduced schedules during the holiday period with the temporary 

interruption of organic baskets, o Our event offers : End of year parties, Valentine's Day, Promotional 

offers, new service, etc. Date-to-date information 

• People : presentation of workers to the concierge 

o Updated from time to time (I have not much thought about how to 

present them. I have some ideas but see later) 

• Contact 

• General conditions of sale : PDF 

4. STRUCTURE 

HOME To see later... 

SERVICES & PRICES 2020 

Services: Dry cleaning / Garment cleaning / Shoe repair / Car wash , motorcycle, bike . 

• Service title 

• Service caption (optional) 

• Items of service : Name of item 

• Service options (optional) : Condition the price of item 

• Price € 

• Offer special (optional) : title, description, link to a banner 

For example 

• Dry cleaning 

• Shirt / blouse on hanger 

o Washing & ironing (€ 2.60) o Only ironing (1.80 €) 

Or 

• Dry cleaning 

• Laundry per kilo 

• Towel o Washing & ironing (€ 7.40) o Only ironing (3.40 €) 

ORGANIC BASKETS 

• Headline 

• Booking start date 

• Date and time of end of reservations 

• Description 1 

• Description 2 

• Subtitle (Fruits or vegetables) 

• Price € 

• Picture 

• Name of articles 

• Weight articles 

• Country of origin of the articles Link to PDF file of the week's proposal or just « print » buton 

Calendar of weekly proposals for organic baskets 

• Proposal update on Thursday morning of each week 

• Reservation open upon publication on site 

• Closing of reservations the following Wednesday morning at 11:00 

• Dynamic update of the opening and closing message for reservations 

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SITE « ESPACE MARSOULAN » : SOME IDEAS 

Extra informations Cooking recipe 

• Headline 

• Author (s) 

• Description 

• Picture 

• Link to the recipe détails 

Submit your recipe 

• Headline 

• Description 

• Contact link (mailto) 

BOOKING Reservations should be linked to client authentication. Recording of informations in database. 

• Basket name 

• Quantity at 0 by default / + and – buttons or a a drop-down list from 0 to 5 

• " I reserve " button = 

o Updates the number of reservations at the top of the page in " My reservations " o Opens the reservation page (form) 

▪ Summary basket name, quantity (+ and - button) 

▪ Choice of the day of recovery of the baskets by the customer (2 choices : radio buttons) 

▪ Customer information : 

• First name, last name, phone number, email, password ( ?) 

▪ " I confirm my reservation " button 

At the close Automated sending of an email to the customer confirming that the reservation has been received and registered Generation a file .csv reservations of the week , send to [email protected] 

I will send you an example of what we use as an Excel file because then with it, we directly generate the name labels which are stapled on each basket. Look, if a customer reserves 2 baskets of fruit, it must be saved twice in the file for example : 

• Corinne / fruit basket / 1 

• Corinne / fruit basket / 1 

• Total : 2 

Reservations report : multi-criteria search . It would be nice to be able to periodically extract a report on online reservations 

• A date or period, by customer name or by types of basket. 

FOR SALE IN CONCIERGE 

Espace Marsoulan catalog (few products) 

• Category name 

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SITE « ESPACE MARSOULAN » : SOME IDEAS 

• short description 

• Products List 

o Name of category o Description o Photo (1) o Price o Link to details if necessary . 

▪ Product Name 

▪ Short description 

▪ Several photos, 

▪ C omposition 

▪ Origin 

▪ Others informations, I do not know ... 

Very timely information on special offers : banner 

CONTACT I don't know yet ... maybe just the address, the opening days and hours, the access map, the phone number. Maybe an email ... but there are concierges who can neither read nor write , or not very well ... and therefore we should have the email contact of a manager ... who are always very busy ... A priori, no form, to see... 

Automatic SMS , MAIL ? Again, I don't really know... If the customer has given his agreement, the idea would be to be able to notify him by sms or by email of the opening of reservations for organic baskets with a link to the site page, to be able to inform promotional or special offers , etc. Each time with a link to the site. 

So far we only send by email details of organic baskets proposals (Message + PDF attachment ) but our client contact list is not update with Outlook ... The customers preferentially reserve basket by phone and moderately by email. Mail, for concierges, is always a bit complicated to manage properly. 

AND THEN... There will probably be a “ Get to know ” page with portraits of the concierges, a few lines on the ESAT and the editorial on the citizen act in favor of the disabled and eco-responsible... 

What do you propose for SEO and for statistics ? 

Thank’s for reading ! Hear you soon. 

23 May 2020 page 4